Once we receive your charts, we will do the following...

• Check the charts for any printing defects or damage. If there is a problem then we will email you and update your account details to state that we need a new copy of the charts
• Update your account to state that we've received your charts.
• Wait for payment to clear - for cheques only.
• Scan in the charts. Please note that we will always scan each chart at least THREE times. This will then be averaged out to get the best quality reading. Due to the time it takes, not all companies do this!
• Create the profiles.
• Check the profiles for possible errors.
• Email the profiles to you and update your account details. (If you've selected the CD option, then this will be mailed the next day).

Please note that we do not send the charts back, but we will keep them on file for a month in case of problems.