In order to get a profile, you will need to do the following :

• Check your system is compatible - please take a look at the Compatibility page to make sure your system is compatible - if in doubt, please get in touch.
• Place an order online - this will give you a order code to identify your charts with (that's all we need when you send us your charts). You'll then be able to follow the order online.
• Download your charts - choose the right size for the paper you use, and whether you ordered a standard or an enhanced profile.
• Download a printing step-by-step guide - choose the guide for your software that you'll be printing from.
• Check your printer colour management settings - (for Windows only) - please see Windows Settings for more information
• Check your printer output - make sure your printer has no blocked nozzles. Please see Blocked Nozzles for more information
• Check your paper type setting with the density charts - (optional step) - There's a paper type setting in your printer driver that determines how much ink is ut down on the paper. It is important to set that to the optimum setting in order to get the very best profile. We do make this step optional though, as it's a little more technical (if the wrong setting is used, we might need you to just reprint the charts using a different setting). Please see Density Charts for more information
• Print the charts using the settings within the guides - please see Printing the Charts for more information
• Let them dry for 24 hours.
• Write the order code on the front of each chart - it's important not to write or put anything else onto the back of the charts
• Package the charts in a flat hard-backed envelope and send them to us.

We'll then do the profiling of the charts and usually within a 1-3 working days (and sometimes within hours!), you should get an email containing the profile.

To place an order, you will have to create an account with us. This is a very quick process, and it means we have some contact details, and you've got a password so you can come back and check the status of your order. Click on the Creating an Account link for more information.

Ordering a profile cannot be more simpler. Just logon, and then enter the details of the profile that you want (you can order more at the same time and take advantage of our discounts). You'll then get a costing which you can pay immediately with paypal, or you pay later - either with paypal, or you can send a cheque or postal order with the printed charts. Please click on the Payment link for more information.

When the charts are printed and dried, you can mail them to us by following the Sending the Charts instructions. Once we have the charts and a cleared payment, we will usually create the profile within 72 hours. In exceptional circumstances where there is a delay of a week or more, you will be told when you order, so you can then decide whether you want to proceed with the order. If in doubt, send an email and we'll let you know what the current turnaround time is.

Once we receive your charts, we will do the following...

• Check the charts for any printing defects or damage. If there is a problem then we will email you and update your account details to state that we need a new copy of the charts
• Update your account to state that we've received your charts.
• Wait for payment to clear - for cheques only.
• Scan in the charts
• Create a number of test profiles, test and choose the best option.
• Create the final profile.
• Check the profile for possible errors.
• Email the profile to you and update your account details.

Please note that we do not send the charts back, but we will keep them on file for a month in case of problems.